Shipping Information

At heambly.com, we are proud to offer our customers FREE shipping on all orders.

Order Processing Times

Please allow 1–3 business days to process and dispatch your order after it is placed. An order is considered dispatched once it has been handed over to our shipping carrier and is in transit to your selected address.

During peak periods and holidays, processing times may extend up to 7 business days.

Estimated Shipping Times:

The estimated delivery time of your package depends on the overall transit time after your order has been dispatched to the carrier. This will vary based on your location. Please see the estimated delivery times according to your country of residence:

• United States: 5-10 business days
• Canada: 7-14 business days
• United Kingdom, Germany, Spain, France, Italy: 7-14 business days
• Australia, New Zeelnad: 10-20 business days

• Rest of the World: 15-30 business days

Please note that during peak times and holidays, shipping carriers may experience delays in transit time and tracking updates outside of our control. If a product is being shipped internationally, there may be unexpected customs delays, which could increase the overall delivery time frame.

Order Changes & Accurate Shipping Details

It is the customer’s responsibility to ensure that all shipping details are accurate and complete at the time of checkout. Incomplete or incorrect information may result in delayed processing or order cancellation.

If our system detects an address issue, our support team will contact you by email within 3 business days of your order being placed to verify your shipping details. If we do not receive a response within this time, we reserve the right to cancel the order.

If you notice an error in your shipping details, please email us at support@heambly.com within 24 hours of placing your order. We will do our best to accommodate changes, but we cannot guarantee modifications after this time.

Delayed Delivery

At heambly.com, we understand how important it is to receive your order on time, and we strive to ship all orders as quickly as possible. However, in some cases, delays may occur due to circumstances beyond our control.

For example, courier partners may experience unexpected delays such as severe weather conditions, transportation disruptions, or other logistical issues. In such cases, we will do our best to work with the courier to ensure your package is delivered as soon as possible.

There may also be unforeseen circumstances that delay processing or shipment, such as product availability issues, address verification problems, or payment processing delays. If this happens, we will notify you as soon as possible.

Please note that heambly.com is not liable for delays caused by external factors beyond our control, and we cannot guarantee exact delivery dates. However, we will always do our best to keep you informed and assist you in resolving any issues.

Lost or Stolen Packages

We understand how frustrating lost or stolen packages can be. Once a package has been handed over to our courier partners, it is outside of our direct control. If your package is lost or stolen, please contact us at support@heambly.com, and we will do our best to assist you.

We also recommend contacting the courier directly to file a claim, as most courier companies have their own claims process and may require additional information from you. We will follow up with the courier on your behalf and provide updates.

Please note that heambly.com is not responsible for lost or stolen packages, and these cases fall outside of our refund policy. However, depending on the situation, we may offer a replacement.

In some cases, the courier may be able to locate and deliver the package. If the package cannot be found, you may be advised to file a police report.

Shipping Policy Changes

heambly.com reserves the right to modify or update this Shipping Policy at any time without prior notice.

It is the customer’s responsibility to review the most recent version of this policy before making a purchase.

By purchasing and using products from heambly.com, you agree to this Shipping Policy and any future modifications.