Refund & Return Policy

Heambly’s Commitment to your Satisfaction

At heambly.com, we are committed to providing high-quality products designed to deliver real results and a great customer experience. We believe in the effectiveness of our products and recommend that you use them for at least 14 days before considering a return.

If, for any reason, you are not satisfied with your purchase after 14 days and within our 60-day money-back guarantee, please contact us at support@heambly.com.

Cancellation Policy

Any changes or cancellations to an order must be requested within 24 hours of placing the order. After this time, we may not be able to accommodate your request, as the order may have already entered the processing phase.

If you cancel your order within 24 hours, your refund will be processed within 7 business days.

60-Day Money-Back Guarantee

We are confident in our products and encourage you to try them for at least 14 days to experience their full benefits. If you are still not satisfied, you may request a return after 14 days and within 60 days from the date of purchase.

Please note that shipping fees (if applicable) are non-refundable.

To initiate a return, please contact our support team via the Contact Us page or email us directly at support@heambly.com. To speed up the process, please include your Order Number or the Name and Email Address used to place the order.

Damaged Items

We take great care in packaging our products to prevent damage during shipping. An item is considered damaged if it has a manufacturing defect or is physically broken. Damage to the packaging only (such as dented boxes) while the product itself is in good condition is not considered product damage.

If your item arrives damaged, please notify us within 72 hours of delivery by emailing support@heambly.com and include clear photos of the damage. We will review your case and, if eligible, arrange a replacement at no cost to you.

We do not refund, replace, or accept returns for items damaged due to normal wear and tear, misuse, or improper handling.

Shipping & Delivery

While we strive to deliver all orders on time, heambly.com cannot be held responsible for shipping or delivery delays that are outside of our control, including delays caused by couriers, customs, or other logistical issues.

If you experience delivery problems, please contact the courier directly for assistance. We are not responsible for lost, stolen, or delayed packages.

Incorrect Shipping Address

It is the customer’s responsibility to ensure the shipping address is correct at checkout. If an incorrect address is provided and we are not notified within 24 hours of placing the order, you will not be eligible for a reshipment or a refund.

Policy Updates

heambly.com reserves the right to modify or update this Return & Refund Policy at any time without prior notice. It is the customer’s responsibility to review the most recent version before making a purchase.

By purchasing and using products from heambly.com, you agree to this Return & Refund Policy and any future updates.

If you have any questions, please contact us at support@heambly.com